Privacy & Cookie Policy

1. Who is responsible for your information?

AfriCamps Routes (Pty) Ltd, registration number 2014/047202/07, trading as Buitengewoon Luxury Outdoor Living, is the responsible party for personal information processed through www.buitengewoon.co.za and the Buitengewoon online shop.

Operating address: Unit 2, Rivergate Industrial Park, 7 Columbus Crescent, Parklands, Cape Town, 7441.

2. What does this Policy cover?

This Policy explains how we collect, use, disclose, retain and protect personal information relating to website visitors, customers, prospective customers, suppliers and other people who interact with Buitengewoon. It is intended to comply with POPIA and related law.

3. What information do we collect?

Depending on how you interact with us, we may process:

• identity and contact information, such as your name, business name, email address, telephone number, billing address and delivery address;
• order information, including products, preferences, quotations, invoices, payment status, delivery details and transaction records;
• communications, enquiries, complaints, warranty evidence, photographs and videos supplied in connection with an order or claim;
• technical and usage information, including IP address, device, browser, pages viewed, referring source, approximate location and cookie identifiers;
• marketing preferences and records of consent, objection or unsubscribe requests; and
• information required by law, for fraud prevention, or to establish, exercise or defend legal rights.

Ozow processes card and EFT/Pay-by-Bank transactions. We receive the transaction and payment-status information needed to manage your order, but we do not intentionally store complete card details, online-banking passwords or banking login credentials.

4. How do we collect information?

We collect information directly when you use the website, place an order, request a quotation, contact us, subscribe to marketing, submit a claim or otherwise interact with us. We may also receive information from payment providers, couriers, analytics and advertising platforms, business partners, publicly available sources, or a person authorised to act for you.

5. Why do we use your information?

We process personal information where necessary and lawful to:

• respond to enquiries and prepare quotations;
• accept, verify, manufacture, fulfil and support orders;
• process payments and issue invoices or refunds;
• arrange collection, delivery, offloading and communication with couriers;
• provide product support and manage returns, complaints and warranties;
• maintain accounting, tax, audit, transaction and legal records;
• secure the website, prevent fraud and investigate misuse;
• understand website performance and improve products, services and marketing;
• send marketing where consent or another lawful basis exists, subject to your right to object; and
• comply with law and establish, exercise or defend legal rights.

Our lawful grounds may include performance of a contract, steps requested before a contract, compliance with law, protection of legitimate interests, protection of the data subject’s legitimate interests, and consent where required.

6. What information must you provide?

Information marked as required at checkout is needed to process and deliver your order. If it is not provided, we may be unable to accept payment, fulfil the order, arrange delivery or respond to a claim. Marketing consent is optional and is not a condition of purchase.

7. Who may receive your information?

We may share only the information reasonably required with:

• Ozow, banks and payment-service providers;
• couriers, delivery teams, warehouses and logistics providers;
• WordPress, WooCommerce, website hosting, security, IT support and data-storage providers;
• email, customer-service, analytics and marketing providers, including Google Analytics and Meta tools where enabled;
• accountants, auditors, insurers, legal advisers and other professional advisers;
• regulators, ombuds, courts, law-enforcement bodies or public authorities where required or permitted by law; and
• a purchaser, investor or adviser involved in a lawful business transaction, subject to appropriate confidentiality and data-protection safeguards.

Service providers that process personal information for us must do so under appropriate instructions and safeguards. We do not sell personal information.

8. Can information be processed outside South Africa?

Some technology, hosting, analytics or service providers may process information outside South Africa. Where section 72 of POPIA applies, we will use an appropriate legal basis and reasonable safeguards, such as adequate protection, a binding agreement, consent, or a transfer necessary for the relevant contract.

9. How long do we keep information?

We keep personal information only for as long as reasonably needed for the purpose collected, a related lawful purpose, a contract, dispute, warranty, accounting, tax, audit or other legal requirement. When information is no longer authorised or required, we will delete, destroy or de-identify it in a reasonably secure manner.

10. How do we protect information?

We use reasonable technical and organisational safeguards appropriate to the information and risks involved. These may include access controls, reputable payment processing, website security measures, backups, service-provider controls and staff or contractor confidentiality.

No internet or storage system is completely secure. If we have reasonable grounds to believe personal information has been unlawfully accessed or acquired, we will notify the Information Regulator and affected data subjects as soon as reasonably possible, subject to POPIA.

11. How do cookies work on our website?

Cookies are small data files or identifiers used by a website or third-party service. We may use:

• necessary cookies for checkout, security, shopping-cart functions and saved preferences;
• functional cookies that improve website features;
• analytics cookies, including Google Analytics, to understand website use and performance; and
• advertising or social-media cookies, including Meta tools where enabled, to measure campaigns and deliver relevant advertising.

Non-essential cookies should be activated only in accordance with the consent choices presented on the website. You may change your cookie preferences through the website control, where available, or through your browser settings. Disabling necessary cookies may prevent parts of the shop from working.

12. Will we send you marketing?

Marketing consent is separate from acceptance of the shop Terms and is not required to place an order. Where we send electronic marketing, we will rely on consent or another basis permitted by POPIA and provide a reasonable way to unsubscribe or object. Transactional order messages are not marketing and may still be sent where needed to fulfil or support an order.

13. What are your privacy rights?

Subject to POPIA and other applicable law, you may:

• ask whether we hold personal information about you;
• request access to your personal information and information about third parties that received it;
• request correction, updating or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information;
• object to processing on applicable grounds;
• withdraw consent, without affecting processing already lawfully completed;
• object to or unsubscribe from direct marketing; and
• lodge a complaint with the Information Regulator.

We may need to verify your identity before giving access or acting on a request. Rights are not absolute and may be limited where law requires or permits continued processing or retention.

14. How can you contact us about privacy?

Privacy requests should be sent to:

• Information Officer | hello@buitengewoon.co.za | 084 250 1456
• Unit 2, Rivergate Industrial Park, 7 Columbus Crescent, Parklands, Cape Town, 7441.

If your concern is not resolved, you may submit a complaint to the Information Regulator. Current contact and online complaint details are available at www.inforegulator.org.za or through its eServices portal. General enquiries: enquiries@inforegulator.org.za | 010 023 5200.

15. Can this Policy change?

We may update this Policy when our practices, service providers or legal obligations change. The current version will be posted on the website with its effective or last-updated date.